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AI assistants & automation

An AI assistant answers customers 24/7 from the price list and policies you approve, while copying details, alerting sales, reminders and reports run by themselves, on time, every time.

Book a free 30-minute call

Or ask us on Zalo

Timeline
Usually 1–3 weeks
Channels
Website, Zalo
Accounts
In your company’s name

Mock-up · sample data

Note: it answers from your price list, then hands over to a person.

  1. Replies at once, even at midnight
  2. Holds a slot or books a call-back
  3. Logged and passed to the right person

Sound familiar?

Who it is for

  • Customers message after hours and wait until morning for a reply
  • Staff lose an hour a day copying data between tools
  • Reps forget call-backs, and nobody chases the quotes
  • Month-end reports still mean merging Excel files by hand

Deliverables

What you get

  • An AI assistant on your website or Zalo OA (Zalo’s business account), trained on documents you approve
  • Bookings, purchases and complaints go straight to the person on duty
  • Automations that run day and night, with nothing typed by hand
  • A log of every conversation for you to review
  • Server and accounts in your company’s name
  • 30 days of support after handover

Illustration · a fictional business

A practical example: ABC Dental

Before
Patients message on Zalo about prices and appointments after hours. Reception has gone home, and by morning many have booked elsewhere.
What CROSS does
The AI assistant answers from the approved price list and holds a slot. Appointments go straight into the customer list, and Zalo reminds each patient the day before.
After
Evening messages get an answer at once. In the morning, reception only calls to confirm the slots already held.

Automations

One automation is one “when …, then …” chain

Three examples below. On the 30-minute call we pick the ones that cost you the most time.

  1. When someone leaves a number on your sales page

    then log them in the customer list and message the assigned rep on Zalo

  2. When nobody has called them within 15 minutes

    then alert the manager

  3. When it is 7:00 in the morning

    then post yesterday’s report to the Zalo group

Works with the tools you already use:

  • Zalo OA
  • Facebook
  • Google Ads
  • TikTok
  • Bitrix24
  • Pancake
  • KiotViet
  • Sapo
  • Haravan
  • MISA
  • Google Sheets
  • Gmail
  • WordPress

Compared

Hire an evening receptionist, or let the AI answer?

An evening receptionist

  • One person, one shift; on leave means nobody answers
  • Answers one customer at a time
  • Every new hire learns the price list again
  • One more salary every month

The AI assistant

  • Answers 24/7, holidays included
  • Many customers at once
  • Only says what your approved documents say
  • Hands over to your staff the moment a person is needed

How it works

From first call to handover

Usually 1–3 weeks from when you approve the assistant’s documents.

  1. A free 30-minute callYou tell us what customers ask and what is still done by hand. We point out what to do first.
  2. Survey and a fixed quoteWe look at how the work really runs, then send the scope and the cost in writing before you sign.
  3. Build and testWe build the assistant from your approved documents, add the automations and test them with real customers.
  4. Training and supportWe train the person in charge, hand over the guides and support you for 30 days.

The cost depends on the scope. After the survey CROSS sends the scope and the cost in writing, and you sign only once you agree.

Technical detail (for your IT person)

The automations run on n8n, software that connects your apps, installed on a server in your company’s name or on n8n Cloud. Self-hosted n8n has no licence fee. AI usage is paid straight to the provider, as used.

Mock-up · sample data

Note: each box is one step; the “no” branch asks again on Zalo.

Mock-up · sample data

Note: one new customer, six steps, nothing typed by hand.

FAQ

Questions about this service

Don’t see your question? Call or message us on Zalo at +84 909 685 155.

What if the AI gets something wrong?

The assistant only answers from documents you have approved, such as your price list, policies and common questions. Anything outside them, or anything it is unsure of, goes to the person on duty. Every conversation is saved, so you can review it and improve the documents.

Is customer data safe?

The server, the AI account and the customer list are all in your company’s name from day one. CROSS only has access during the rollout and support period, and you can revoke it at any time. The assistant only reads the documents you allow.

How soon is it running?

Usually 1–3 weeks from when you approve the assistant’s documents. One assistant on one channel with a few simple automations is the quickest. Anything that must connect to sales or accounting software takes longer, and the timeline is written into the quote.

What do I need to prepare?

Your price list, policies and the questions customers ask most, in any format: Word, Excel or photos. On the 30-minute call you describe how your team works, and CROSS points out what to hand to the assistant and what to automate first.

How is the cost worked out?

It depends on the scope: how many channels the assistant covers, how many automations, and whether it must connect to software you already use. After the survey, CROSS sends the scope and the cost in writing before you sign. Software and AI fees, if any, go straight to the providers.

A free 30 minutes to find where to start

You get:

  1. What is costing you time or losing customers.
  2. What to hand to AI or automate first.
  3. A one-page written summary to keep.

Leave your details; we’ll confirm a time




    No sales pitch. We only use this to schedule the call.

    Or ask us on Zalo

    Send your industry and the work still done by hand; we’ll call to set a time.